About
About ELZORVAN
ELZORVAN is an independent retailer of kitchen and table goods for the home: copper and cast-iron cookware, porcelain dinner services, crystal glassware, knife suites, silver canteens, tea and coffee services, table and bed linen, and furniture for the kitchen and dining room.
How we work
We keep the range curated and the listings specific. Each product page states the details that matter — material and gauge, number of pieces, dimensions and weight — so you know exactly what you are ordering. Where a set is offered, the contents are listed piece by piece.
Who we are
ELZORVAN is operated by Karol Piotr Nieweglowski, a sole trader (OSVČ) based in Brno, Czech Republic. We are an independent retailer and are not an official representative of any manufacturer.
ELZORVAN
Cyrilská 351/3, 602 00 Brno-město, Czech Republic
Email: [email protected]
Phone: +420 776 282 764
Support hours: Monday to Friday, 9:00–17:00 (CET).
Buying with us
- Delivery within the Czech Republic and the European Union, with tracking once your order ships — rates and times are in our Shipping and Delivery policy.
- Returns within 14 days under your statutory right of withdrawal, with the model withdrawal form provided — see Returns and Refunds.
- Faulty goods are covered by statutory rights from defective performance for 24 months.
- Support by email or phone, usually answered within one business day.
Care of your pieces
Copper, tin lining, porcelain, crystal and silver each need their own care. Care notes are given on the product pages; following them keeps the pieces in service far longer. If you are unsure how to look after something you bought from us, write to us and we will tell you plainly.
Questions or complaints
Write to [email protected]. If we cannot resolve a complaint, you may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz), the competent body for out-of-court settlement of consumer disputes.