Terms of service

Terms of Service

These terms govern purchases made through this online store, operated by Karol Piotr Nieweglowski, sole trader (OSVČ), trading as ELZORVAN, Cyrilská 351/3, 602 00 Brno-město, Czech Republic.

1. Scope

These terms apply to all orders placed through this store. Deviating terms of the customer do not apply unless we agree to them in writing.

2. Formation of the contract

Product listings are an invitation to order and not a binding offer. By placing an order you make a binding offer to purchase. The contract is concluded when we confirm your order by email. Before submitting your order you can review and correct all entries on the checkout page; the order button is marked as creating an obligation to pay. We store the contract text and send you an order confirmation by email. The contract is concluded in English.

3. Prices and payment

All prices are stated in Czech koruna (CZK) and are final prices for consumers. Shipping costs are shown separately at checkout before you place your order and are set out in our Shipping Policy. Payment is made using the methods offered at checkout, which are displayed before the order is completed.

4. Delivery

Delivery times and costs are set out in our Shipping Policy. Stated times are estimates and are not binding delivery dates unless expressly agreed in writing.

5. Retention of title

The goods remain our property until payment has been received in full.

6. Right of withdrawal

Consumers have a 14-day right of withdrawal as described in our Returns and Refunds policy, which also contains the model withdrawal form.

7. Liability for defects

Statutory rights from defective performance apply under the Czech Civil Code. Nothing in these terms limits your statutory rights as a consumer.

8. Care and use

Cookware, tableware and similar goods must be used and cared for in accordance with the care instructions supplied. Damage caused by use contrary to those instructions is not a defect.

9. Applicable law and disputes

Czech law applies. For consumers, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence. The competent body for out-of-court settlement of consumer disputes is the Czech Trade Inspection Authority (www.coi.cz).

10. Contact

ELZORVAN — operated by Karol Piotr Nieweglowski, sole trader (OSVČ), Czech Republic
Cyrilská 351/3, 602 00 Brno-město, Czech Republic
Email: [email protected]
Phone: +420 776 282 764