Refund policy

Returns and Refunds

Your right of withdrawal

As a consumer you have the right to withdraw from a contract concluded online within 14 days without giving any reason (Section 1829 of the Czech Civil Code). The period runs from the day on which you, or a third party designated by you other than the carrier, take delivery of the goods. If your order is delivered in several parts, the period runs from delivery of the last part.

How to withdraw

Inform us by a clear statement before the deadline expires — an email is sufficient. Send it to [email protected] or to Karol Piotr Nieweglowski, Cyrilská 351/3, 602 00 Brno-město, Czech Republic. To meet the deadline it is enough that you send your notice of withdrawal before the 14-day period ends.

Returning the goods

Send the goods back to us without undue delay and in any event within 14 days of notifying us. You are liable only for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. Where possible, please use the original packaging — this is a request to prevent transport damage, not a condition of your right of withdrawal.

Return shipping costs

You bear the direct cost of returning the goods, unless the item is defective or was sent in error — in that case we cover the return and arrange collection.

Refunds

We refund all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days after we are informed of your withdrawal. We use the same means of payment you used, at no extra charge. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier.

Model withdrawal form

Use of this form is optional — any clear statement of withdrawal is sufficient.

To: Karol Piotr Nieweglowski (ELZORVAN), Cyrilská 351/3, 602 00 Brno-město, Czech Republic, [email protected], +420 776 282 764

I hereby give notice that I withdraw from my contract of sale of the following goods:

— Ordered on / received on: ____________________
— Name of consumer: ____________________
— Address of consumer: ____________________
— Order number: ____________________
— Signature (only if this form is sent on paper): ____________________
— Date: ____________________

Defective goods

Statutory rights from defective performance apply. If a defect appears within 24 months of receipt, you may claim repair, replacement, a reasonable discount or, in the cases provided by law, withdrawal from the contract. Contact us at [email protected] and we will handle the claim within the statutory period.

Out-of-court dispute resolution

If we cannot resolve a complaint, you may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz), the competent body for out-of-court settlement of consumer disputes.

Contact

ELZORVAN — operated by Karol Piotr Nieweglowski, sole trader (OSVČ), Czech Republic
Cyrilská 351/3, 602 00 Brno-město, Czech Republic
Email: [email protected]
Phone: +420 776 282 764