Customer service

Contact

Questions about a piece, an order or a delivery? Write or call — we reply within one business day.

ELZORVAN — operated by Karol Piotr Nieweglowski, sole trader (OSVČ), Czech Republic
Cyrilská 351/3, 602 00 Brno-město, Czech Republic
Email: [email protected]
Phone: +420 776 282 764
Support hours: Monday to Friday, 9:00–17:00 (CET).

Before you order

Delivery costs and times are set out in our Shipping and Delivery policy. Your 14-day right of withdrawal and the model withdrawal form are in Returns and Refunds. Full terms are in our Terms of Service, and how we handle your data is in the Privacy Policy.

Complaints

If we cannot resolve a complaint, you may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz), the competent body for out-of-court settlement of consumer disputes.